Keep Flexible to Keep Customers

M. Halama
M. Halama

Summary Bullets:

  • Automation jeopardizes flexibility when needed by clients deploying new technology
  • Smaller services deals expose buyer shortcomings that need early due diligence and lifelong flexibility by providers.

The cloud brings exciting innovations that increase the potential of, and customer choices for, unified communications and workspace services. With that fresh potential comes the possibility of clients making more errors in buying decisions and specifications. Service providers and third parties are also likely to make genuine mistakes when advising clients on strategies that exploit new technologies. Continue reading “Keep Flexible to Keep Customers”