Automated Trouble Resolution: Changing the IT/Network Management Game Proactively

Brian Washburn

Summary Bullets:

• Expert systems have transformed into an IT/network outsourcing alternative for larger enterprises.
• Specialty provider IPsoft is both natural partner and potential competition to adjacent CRM and BPO sectors.

Current Analysis subscribers to our IT/network services content, and attendees to our year-end trends webinar, know that I’ve been pounding the table for months now about industry trends that will come together and change the way service providers do business. I’ve whittled my obsession down to five major industry vectors: One of those trends is a combination of evolved expert systems and analytics, with big data support. Today I’ll just look at the expert systems element, and what it alone is doing in the industry.

OpenDaylight Is an Exciting Start, but Success Is Not Guaranteed

Mike Fratto

Summary Bullets:

• The OpenDaylight project has a good start on becoming a compelling force in SDN with solid vendor support and lots of energy.
• There are some hurdles the project needs to get over and some pitfalls that could derail market acceptance.

Is the OpenDaylight project going to take the networking world by storm?  It’s hard to say since the project is barely ten months old and only just shipped its first revision of controller software and applications, called Hydrogen.  However, if the buzz and energy at the sold-out inaugural OpenDaylight Summit are any indication, the chances for its success are very good.