Service Provider Adoption of AI Poised to Pick Up Momentum

R. Bhattacharyya

Summary Bullets:

• Artificial intelligence has the potential to profoundly impact the way companies conduct business, and telecom service providers are no exception.
• Fifty-five percent (55%) of telecom service providers have already prioritized chatbots, machine learning, and deep learning; over the next two years, this number is expected to grow to 75%.

Few telcos are saying much about their artificial intelligence strategies, but enterprise customers have much to gain from working with a provider that incorporates the technology into its processes and solutions. Artificial intelligence has the potential to profoundly impact the way companies conduct business, particularly telecom service providers. From an internal perspective, it can be used to improve network management, operations, security, and customer support. Operators can use AI to add new features to existing products, or to bring entirely new solutions to market. All of this is good for customers, but the benefits don’t stop there. Service providers are well positioned to use their lessons learned with AI to help customers make the most of the new capabilities.

Enterprise Data and Analytics Cloud Migration Priorities: Part One

B. Shimmin

Summary Bullets:

• When it comes to enterprise data and analytics investments among enterprise IT buyers, recent GlobalData research points to a future dominated by all things cloudy.
• But how are buyers prioritizing specific areas of investment such as workloads, including BI, data warehousing, and AI? We dive into a new survey of more than 3,000 IT practitioners to find out.

As an industry analyst, when a new survey arrives at your doorstep, you greet it as you would the arrival of an old friend who’s been oversees exploring other cultures and climes. After the customary hugs and hellos, it’s instantly down to business. Where did you go? What did you see and learn? And so it was with our newly returned 2018 Global IT Customer Insight survey. Now in its sixth iteration, this annual survey plumbs the international depths of the IT buyer landscape to discover current and future buying priorities across a wide array of investment areas.