Vendors Find Pace of Tech Change Causing Tension Within UK Public and Businesses

J. Marcus

Summary Bullets:

• According to a new survey, citizens feel overwhelmed by rapid changes in technology, making for cautious purchasing and declining trust in business.
• Business leaders are more positive, but they are keenly aware of public confusion around new technologies; as a result, they are moderating their adoption planning.

The well-established promise of a digital future for society is welcomed by most people and businesses, but that doesn’t mean it isn’t accompanied by a certain level of confusion and concern. While the disruption caused by technological change has revealed new opportunities for UK citizens and companies, it has also exposed the limits of tech knowledge among both individuals and organizations, often necessitating what feels like ill-prepared decision making. A recent survey by Fujitsu captured public opinion on the importance of digital transformation to the success of future generations. It also tapped business leaders across the UK’s major industries to gain insights on how they view the advantages and challenges of increased digital adoption.