COVID-19: South Korea Shows How IT can be Effective When Combined with Rigorous Testing

Summary Bullets:

• South Korea’s strategy to combat COVID-19 has relied on a combination of extensive testing and the use of IT to enforce widespread tracing, monitoring, and quarantine.

• Government-initiated mobile phone applications have helped local authorities with limited personnel to manage large numbers of quarantined people.

Although South Korea was one of the earliest countries to experience a major outbreak of COVID-19, the country has recently seen a significant daily decline in the number of new cases. Meanwhile, although the number of deaths attributed to the virus recently saw a slight rise, this followed a long period during which there had been no increase. Other countries are now looking at South Korea to understand what they can learn from its COVID-19 experience.

South Korea’s approach to tracking and minimizing the impact of COVID-19 relies on a combination of extensive testing for positive cases of the virus and the use of information technologies to enforce widespread tracing, monitoring, and quarantine. Korea’s rigorous use of COVID-19 testing – the highest level of per capita testing in the world – was partly a product of the country’s experience with the 2015 Middle East Respiratory Syndrome (MERS) crisis, which killed 38 people in South Korea. In the wake of that crisis, South Korea established a system to allow rapid approval of testing kits for viruses that have potential to cause pandemics. As the number of confirmed coronavirus cases increased in China, Korea’s system allowed its regulators to quickly collaborate with local biotech companies to develop testing kits based on a genetic sequence of the virus released by China in mid-January. One Seoul-based biotech firm, Seegene, developed a diagnostic kit for COVID-19 that reduced the time to get results from 24 hours to just six hours. Seegene uses an AI-powered automated production system to produce tests more rapidly. In addition to South Korea, Seegene has supplied both Germany and Italy with its COVID-19 testing kits and has sent samples for evaluation to Australia, Brazil, Canada, and other countries.

Other uses of IT in Korea to help manage the effects of COVID-19 include the adoption of collaboration solutions to support remote working and distance learning. In late January, Rsupport, a provider of remote working software, offered start-ups and other enterprises free use of its remote meeting solution RemoteMeeting for three months to help them overcome the crisis. Another start-up, Classum, provided schools, education institutes, and other learning professionals with free use of its remote teaching service.

However, it is the use of applications for tracking and monitoring confirmed coronavirus cases that best illustrates the effectiveness of Korea’s use of IT to help it manage and contain the spread of the coronavirus. Korea saw the adoption of several app-based initiatives, including both government-initiated apps and those developed by the private sector. The latter include Corona 100m and Coronamap, which shows the places where confirmed coronavirus patients had visited and which uses colors to denote the level of infection risk associated with a particular area. Meanwhile, government initiatives include the Self Health Check app, which was introduced on February 12, and which is used to apply a strict health screening process to all passengers arriving from Hong Kong and Macao. Other government initiatives include the Self-Quarantine Safety Protection app, which was launched on March 6 for Android smartphones and March 20 for iPhones.

Developed by the Ministry of the Interior and Safety, this app helps the government manage a mandatory two-week quarantine for anyone who has come into contact with a confirmed coronavirus carrier (contact is defined as being within two meters of a confirmed carrier, or having been in the same room as a confirmed patient who has coughed). Firstly, the app allows those quarantined to stay in touch with their assigned local government case officer, who checks twice a day by phone to track the development of any symptoms. Secondly, it uses GPS to monitor the location of those quarantined, and alerts the case officer if they move outside their designated quarantine area.

One of the benefits of the Self-Quarantine Safety Protection app is that it provides an additional resource to local authorities with limited personnel to manage large numbers of quarantined people. Drawbacks include the fact that, although post-contact quarantine is mandatory, use of the app is not. Its effectiveness in Korea has therefore been reliant on voluntary participation and a sense of civic responsibility among the country’s 51.5 million-strong population.


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