Joined-Up Utilities: How Collaboration Services Can Deliver Safety and Efficiency Benefits

G. Barton

Summary Bullets:

• Collaboration technology can ensure that resources are deployed in the most effective way and help reduce maintenance issues and accidents.
• Collaboration technology should be interwoven with other technologies such as corporate applications and IoT and contact center platforms.

Increasingly extreme environmental conditions ranging from wildfires and droughts in North America and Australia to heightened instances of flooding in Europe and China have all been in the news in recent times and are symptomatic of ever more extreme climatic conditions.  Utilities need to keep power and water available to the population in these circumstances while also meeting demands to generate power through less carbon-intensive means.