Enterprise Mobility Services Portfolios Advanced Significantly in 2020

K. Weldon
K. Weldon

Summary Bullets:

  • In 2020, mobile operators updated enterprise mobility portfolios with new or enhanced private network services, RCS-based business messaging, first responder capabilities, and vendor-agnostic approaches to UEM and global managed mobility.
  • While 2020 5G rollouts were also a key focus, their value to the enterprise will play out more visibly in 2021.

GlobalData has completed its annual report on the global enterprise mobility offerings of leading mobile operators, including profiles of AT&T, BT, Verizon, Deutsche Telekom, Orange Business Services, Verizon, and Vodafone as well as analysis of key industry trends. For the full report, click here.

Enterprise mobility services are sometimes viewed as a commoditizing market, with services such as unified endpoint management (UEM) and device lifecycle management delivered by most operators with similar capabilities. However, it remains an important portfolio for drawing and maintaining SMBs, large domestic customers, and MNCs that leverage mobile devices for their employees, not only as a communication tool but also as a convenient handheld computing device, with access to files and applications that they need to do their jobs well. The market remains competitive, and in 2020, mobile operators continued to launch new services and enhance capabilities of their core portfolio elements. While 5G rollouts to consumers and enterprises will also prove important to future B2B use cases, it may take another couple of years before 5G fundamentally changes these portfolio offerings. In 2020, the majority of operator announcements were in the categories of: private wireless networks, platform updates for UEM and device lifecycle management, or advanced vendor and carrier-agnostic support options for MNCs. Continue reading “Enterprise Mobility Services Portfolios Advanced Significantly in 2020”

Virtual Desktops Still Don’t Cut It for Most Organizations

S. Schuchart

Summary Bullets:

  • VDI is getting attention again with work from home here to stay.
  • VDI is great on paper, but in reality is only practical in certain niche use cases.

One of the joys of technology is the sheer inventiveness.  New concepts, new technology, even old technology used in new ways; every time something new appears, the industry speculates endlessly about possible applications.  But sometimes good ideas end up not being the world-changing solutions that their inventors and cheerleaders had thought.  Usually this doesn’t mean the technology goes away, just that it is most suited for niche applications.  But the bigger the initial hype, the longer it takes.  The best example of that is virtual desktop infrastructure (VDI).  It’s a concept that’s been around for decades now.  While this is an over-simplification, VDI allows companies to host desktop operating systems (primarily Microsoft Windows) in their own data center and project them virtually to an endpoint, which is a piece of software installed locally on another computer.  To the end user, once they’ve started a VDI session, they see a standard corporate desktop, regardless of what they have installed locally.  This can also be done with individual software instead of the entire desktop. Continue reading “Virtual Desktops Still Don’t Cut It for Most Organizations”

NCS Has Moved Out of Singtel Group Enterprise and Doubled Down on Digital Services

S. Soh

Summary Bullets:

  • NCS is investing in digital services, expanding its operations in China and Australia, and targeting key industry verticals.
  • NCS has gained greater autonomy moving out of Singtel Group Enterprise, to strengthen its regional capabilities in delivering digital solutions.

NCS, formerly National Computer Systems, was founded in 1981 to support the Singapore government’s initiatives related to IT implementation. It was acquired by Singtel in 1997, and it remains a key business within Singtel, delivering ICT solutions for enterprise customers both in Singapore and across Asia. According to Singtel, NCS has delivered revenue growth for seven years running. However, most of the business is generated in Singapore and especially within the public sector. NCS operated as a business unit within Singtel Group Enterprise for several years, but it has never been fully integrated with Singtel. The company has retained its brand name, and it has different capabilities than Singtel (e.g., consulting, business application services, AI, and automation) as well as a different business model (e.g., project-based, industry-focused, and bespoke solutions). Continue reading “NCS Has Moved Out of Singtel Group Enterprise and Doubled Down on Digital Services”

Mid-Band Spectrum Auctions Impact the 5G Landscape

K. Weldon
K. Weldon

Summary Bullets:

  • Mid-band spectrum has been in high demand by mobile and wireline operators both to support 5G rollouts and to underpin private networks for industrial customers.
  • As recipients of CBRS spectrum are leveraging the technology for real-world deployments now, while the C-Band auction was recently completed on January 18, vendor activity and customer deployments will rapidly advance in 2021.

U.S. operators have been investing in and building out infrastructure for their 5G cellular networks for several years. They have already launched 5G services for both consumer use cases such as fixed wireless access (for broadband internet) and smartphone-based immersive gaming as well as for enterprise use cases such as high-volume or real-time IoT, AR/VR, and industrial private networks. They have primarily leveraged licensed spectrum bands in the high-band (e.g., mmWave bands from 24.25 to 29.5 GHz) and low-band (generally below 1 GHz) ranges. But operators are now vying to gain highly coveted spectrum in the mid-band, as it offers the best of both worlds, supporting high speeds and low latency, as well as the ability to cost-effectively spread networks out beyond dense urban settings. In the U.S., T-Mobile gained Sprint’s legacy 2.5GHz assets during the merger, and it is making the most of its ‘layer-cake’ approach to 5G which spans all three types of spectrum, but even the Un-carrier is bidding to get more mid-band spectrum to improve on this key differentiator. Continue reading “Mid-Band Spectrum Auctions Impact the 5G Landscape”

Cisco’s Acquisition of Acacia in Jeopardy

S. Schuchart

Summary Bullets:

  • Optical technologies are vitally important for networking; copper has reached its physical limitations.
  • If the deal cannot be consummated, it will be a huge blow to Cisco’s optical technology ambitions.

In July 2019, Cisco announced its intent to acquire high-speed optical interconnect supplier Acacia for approximately USD 2.6 billion. (GlobalData subscribers can read Emir Halilovic’s take and my take on the proposed acquisition in 2019). On Friday, January 8, 2021, Acacia announced it was terminating the agreement, claiming that Cisco had failed to obtain the necessary approval from the Chinese government. In response, Cisco has filed suit against Acacia in Delaware to block the termination of the agreement, claiming it has met all the conditions required to close the deal. Continue reading “Cisco’s Acquisition of Acacia in Jeopardy”

Haven’s Heathcare Ambitions Come to a Fast End

• Haven was founded to address the problem of escalating healthcare costs

• From the beginning, critics questioned exactly how Haven would tackle that issue

Because of both the collective power of its backers and Amazon’s gift for commercializing services and revolutionizing delivery models, hopes were high that Haven could tackle arguably the thorniest problem in healthcare: out of control costs. Continue reading “Haven’s Heathcare Ambitions Come to a Fast End”

Monitoring and Observability to Play a Key Role in Digital Success in 2021

Charlotte Dunlap – Principal Analyst, Application Platforms

Summary Bullets:

• Monitoring and observability are being added to the DevOps arsenal of innovations alongside low-code and intelligent automation

• Early thought-leaders likely to integrate observability into platform services include: Red Hat, IBM, Datadog, Dynatrace, and AppDynamics

This year, more than ever, enterprises will need to pick and choose those key platform services most relevant to supporting app modernization which in turn helps accelerate digitization to combat the effects of a global pandemic and economic fallout. Observability systems will play a significant role in digitization of businesses. Continue reading “Monitoring and Observability to Play a Key Role in Digital Success in 2021”

Nascent Post-COVID Trends for Smart Cities

T. Cuzzillo

Summary Bullets:

  • Despite monumental uncertainties for smart cities, a few flickering trends of yet-unknown strength appear.
  • AI could gain even wider popularity and become a symbol of post-COVID optimism.

Though the new year dawns with monumental uncertainties for smart cities, a few flickering trends of yet-unknown strength and relevance seem to appear now on the horizon. Continue reading “Nascent Post-COVID Trends for Smart Cities”

COVID-19: The Contact Center Takes the Spotlight

G. Willsky

Summary Bullets:

• The COVID-19 pandemic has generated a seismic shift in contact centers on multiple fronts.

• Almost overnight, the strategic role contact centers play in supporting the customer experience has entered the spotlight.

The COVID-19 pandemic has generated a seismic shift in contact centers on multiple fronts. First, almost overnight contact centers have transformed from physical locations filled with agents and their supervisors to having a virtual presence where all staff work remotely. Second, now contact centers are the result of an evolution from voice-centric call centers as they handle multiple channels. Third, with options for in-person service limited or unavailable, contact centers have become central to managing the customer experience. How has the metamorphosis of contact centers transpired? That question will be examined in this post.

Continue reading “COVID-19: The Contact Center Takes the Spotlight”

5G Updates in ASEAN – Q4 2020: More Countries to Launch 5G This Year, Steady Growth Expected in the Next Five Years

A. Amir

Summary Bullets:

• Indonesia and Vietnam have joined the 5G bandwagon in ASEAN with commercial deployments expected later this year.

• The forecast remains stable with 5G subscribers expected to grow from 600,000 in 2020 to 125 million and account for 16% of the total mobile subscribers in 2025.

Key Announcements

October 2020 – Singtel Launches 5G Standalone (SA) Trial Network For Enterprises: Following the launch of its 5G non-standalone (NSA) trial network to the mass market in September, Singtel offers 5G SA network on 3.5GHz frequency band for enterprises to develop and trial 5G solutions. The telco also partners with Ericsson on dual-mode 5G core network solutions and mmWave to enable new enterprise applications and empower the country’s smart-nation initiatives. These initiatives are crucial for Singtel to gain a first-mover advantage as competitors (e.g., Starhub and M1) are expected to launch their 5G SA networks soon. Continue reading “5G Updates in ASEAN – Q4 2020: More Countries to Launch 5G This Year, Steady Growth Expected in the Next Five Years”