Enterprise Mobility Services Portfolios Advanced Significantly in 2020

K. Weldon

Summary Bullets:

• In 2020, mobile operators updated enterprise mobility portfolios with new or enhanced private network services, RCS-based business messaging, first responder capabilities, and vendor-agnostic approaches to UEM and global managed mobility.
• While 2020 5G rollouts were also a key focus, their value to the enterprise will play out more visibly in 2021.

GlobalData has completed its annual report on the global enterprise mobility offerings of leading mobile operators, including profiles of AT&T, BT, Verizon, Deutsche Telekom, Orange Business Services, Verizon, and Vodafone as well as analysis of key industry trends. For the full report, click here.

Enterprise mobility services are sometimes viewed as a commoditizing market, with services such as unified endpoint management (UEM) and device lifecycle management delivered by most operators with similar capabilities. However, it remains an important portfolio for drawing and maintaining SMBs, large domestic customers, and MNCs that leverage mobile devices for their employees, not only as a communication tool but also as a convenient handheld computing device, with access to files and applications that they need to do their jobs well. The market remains competitive, and in 2020, mobile operators continued to launch new services and enhance capabilities of their core portfolio elements. While 5G rollouts to consumers and enterprises will also prove important to future B2B use cases, it may take another couple of years before 5G fundamentally changes these portfolio offerings. In 2020, the majority of operator announcements were in the categories of: private wireless networks, platform updates for UEM and device lifecycle management, or advanced vendor and carrier-agnostic support options for MNCs.