Zoom Sheds Its Video-Centric Roots and Blossoms into a Complete UC&C Vendor

Summary Bullets:

G. Willsky

• Zoom was first to market with a free platform combined with one-click meeting access. Usage quickly soared.

• Zoom’s popularity has generated challenges but the company has addressed them head-on.

COVID-19 has fundamentally changed the work environment. Enterprises have been forced to adapt with unprecedented speed to radically altered ways of doing business both internally and when engaging with customers, vendors, and suppliers. Flexible working and enhanced collaboration are now hardwired into organizations large, small, and in-between.