VMware has expanded its Sovereign Cloud initiative with new partners and cloud-native, developer-centric tools and capabilities.
The Sovereign Cloud initiative will help VMware and its partners better serve customers in regulated industries, which need to adhere to a growing range of data sovereignty requirements.
VMware’s Sovereign Cloud initiative, announced at VMworld in October 2021, gained traction this week with the addition of four partners (bringing the total to 14), as well as cloud-native, developer-centric capabilities. The initiative is designed to help enterprise customers from regulated industries (such as banking and finance, healthcare, local retail and ecommerce, energy, government services, defense, intelligence, regional telecom, and public sectors) meet their unique sovereign cloud requirements, including those related to data sovereignty and data access and control. It does this by empowering and equipping trusted national or regional cloud service providers with the capabilities they need to support their customers’ data sovereignty requirements. Continue reading “VMware Expands Its Sovereign Cloud Initiative to Support Customers with Growing Data Sovereignty Requirements”→
The integration enables collaboration between contact center agents and subject matter experts throughout their organizations.
The announcement reinforces trends around coopetition, contact centers, and linkage between UCaaS and CCaaS.
8×8 and Genesys announced that 8×8’s ‘Work’ now features integration with Genesys’ ‘Cloud CX.’ 8×8 Work includes enterprise voice, video meetings, and team chat capabilities. Cloud CX is a contact center offer that works across phone, email, chat, text, and social channels. The integration will enable contact center agents to collaborate with subject matter experts across an organization. Agents will access subject matter experts through a company directory, while those experts can indicate their availability to respond to customer inquiries. Agents will access both offers through a single sign-on. Both offers can be downloaded from either vendor’s app store.
Companies rely upon data lakes to store massive amounts of unstructured data. However, data lakes are not equipped with the necessary tools for deep analysis.
With Google’s BigLake, users can utilize analysis tools to query their data from a single platform, avoiding the risk and expense of moving data to a platform with more functions.
The ever-increasing amount of data collected by businesses, governments, and related organizations creates both opportunities and problems; the ability to collect and analyze data allows companies to understand their customer’s preferences quickly and accurately. At the same time, the amount of data ingested continues to grow exponentially, overwhelming efforts to manage and analyze the data effectively. Creating even more challenges in data collection has been the shift from the orderly, defined tables of structured data stored in a data warehouse to the exabytes of raw unstructured data, including text messages, audio files, videos, and all of the by-products of the digital world. Continue reading “Google Unifies Data Storage with BigLake “→
T-Mobile joins Zephyr Project as a platinum member to offer innovators a developer kit and partner resources to help them develop innovative applications/devices for its 5G network.
This builds on the 5G Forward initiative disclosed by the operator in March, which includes a new developer platform, DevEdge. What kinds of use cases is T-Mobile anticipating and will they give it a leg up in the enterprise?
When T-Mobile launched 5G Forward on March 23rd, it described initiatives designed to accelerate 5G developer innovation, including DevEdge, a new developer platform; the Tech Experience 5G Hub, a state-of-the-art innovation center; new T-Mobile Accelerator participants; venture funding for two companies (SignalWire and Spectro Cloud); and strategic partnerships with Disney StudioLAB and Red Bull to develop 5G-powered experiences for fans. T-Mobile claims that wireless developers run into “carrier barriers,” including the need to navigate a maze of hoops and hurdles with limited support, inaccessible experts, unclear pricing, drawn-out certification processes, and limited coverage from rivals’ 5G networks. DevEdge promises easy connection of any device to T-Mobile’s network, pre-certified modules and chipsets, access to APIs and open-source projects, real-time collaboration, and a developer kit (free to the first 1,000 users) with access to data from T-Mobile’s LTE and, in the future, its 5G networks. The T-Mobile Accelerator already boasts a handful of partners, most of which are building consumer applications or devices such as augmented reality (AR) glasses. Spectro Cloud, however, is an enterprise management platform. Continue reading “T-Mobile US Joins Zephyr Project to Boost 5G Developer Innovation”→
Singtel’s Paragon platform streamlines different 5G capabilities and can minimize the barriers to adoption of enterprise 5G solutions.
Leading providers such as Singtel and PLDT have started their initiatives on network slicing. This will enable wider enterprise 5G applications and private network solutions.
It was a slow start of the year for enterprise 5G in ASEAN, especially after strong momentum in 2021 with various industry collaborations and new feature launches (e.g., SA, MEC, private network). There were only a few key announcements on new launches and partnerships. Nevertheless, there were a couple of key milestones in market development in the region. Singtel, one of the most advanced 5G providers in the region, launched an all-in-one 5G platform in the market. This is crucial for driving enterprise adoption by streamlining diverse initiatives across various 5G capabilities such as private networks, edge computing, network slicing, and IoT. This could also be the beginning of 5G platform plays enabling automated service provisioning and on-demand commercial models. The second highlight is network slicing. While the network slicing feature is still new in the market, several providers such as AIS, Singtel, and PLDT are taking a proactive approach to trials and include this feature in their 5G offerings to gain a competitive edge. Other players are expected to build similar capabilities to close the gap in the near future. Continue reading “ASEAN 5G Q1 2022 Roundup: Beginning of 5G Network Slicing and the Platform Play”→
Telecom companies tend to set their strategy for years ahead on an annual basis and usually based on what they did last year.
There used to be an expression at a major telco that ‘products are not launched; they escape.’ This was a result of the historic tendency to double-check (or triple/quadruple-check) every aspect of product and service provision before launch.
With the introduction of competition, things got more efficient – and continue to do so as new entrants join the market both directly and, increasingly, from ‘left of field.’ However, old habits die hard and the quest for technical perfection endures. Alongside that, corporate cultures and leadership are also evolving to become more agile and flexible, but planning the future tends to rely on updating what was done last year, rather than taking a step back, looking at the big picture, and working out where customers are going and how the market is evolving. Continue reading “Plan Continuation Bias in Telecom”→
At Domopalooza 2022, Domo announced a suite of low-code data app tools designed to help customize the way data is presented to end users.
Domo launched pre-designed data apps, or solution accelerators, to target common business challenges in the retail, consumer packaged goods, and financial services industries.
Ideally, successful advanced analytics deployments should lead to more intelligent actions by line-of-business users. The market has talked for years about concepts such as data democratization and generating data-driven insights, but enterprises still struggle with getting a large portion of their teams to take actions that are informed by data analytics. Numerous suggestions such as role-based training, model explainability, intuitive dashboards, user-friendly tools, and executive-led initiatives have been made, but with varying degrees of effectiveness. Continue reading “Domo Tackles Challenge of Getting to More Intelligent Actions with Launch of Data Apps”→