RingCentral’s ‘Customer Service Essentials’ Allows Smaller Businesses to Test the Contact Center Waters

G. Willsky

Summary Bullets:

• Customer Service Essentials reflects a growing propensity among vendors for combining contact center and unified communications capabilities in a single offer.

• Customer Service Essentials lets smaller businesses dip their toe in the contact center waters, but it is merely a pricing bundle at its core.

RingCentral recently launched Customer Service Essentials, a contact center offering targeted at the small office/home office (SOHO) and small business markets. Customer Service Essentials bundles RingCentral’s flagship ‘MVP (Message, Video, and Phone)’ offer and Live Reports, which provides real-time call center performance data.

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