Malaysia Enterprise Telecom Update Q3 2022 – Slower Development but Steady Performance

A. Amir

Summary Bullets:

• Maxis and TM ONE recorded steady growth in the enterprise segments in the first half of the year.

• However, the performance is still below the overall industry growth. Telcos’ mind share is growing but there are still gaps in service capabilities.

The Malaysian enterprise telecom service market has developed rapidly in the last two years. Despite the delay in the 5G wholesale agreement and the Celcom-Digi merger, there were various new product launches, partnerships and acquisitions (see Malaysia Enterprise Telecom Update Q2 2022 – Mixed Developments but Positive Overall Progress, August 11, 2022 and Malaysia Enterprise Telecom Update Q1 2022: Wider Industry Collaborations Despite Stagnant Growth in 2021, April 13, 2022). However, Q3 2022 was a rather quiet period for the local enterprise telecom service market, with no major initiatives announced by the providers. Thus, this update will discuss the top line performance in enterprise services of the major domestic telcos for H1 2022.

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Stability AI Raises $1 Billion and the Ire of Competitors

Principal Analyst, Advanced Analytics

Summary Bullets:

• The ability to generate an image by typing several textual instructions brings home the potential of AI and seems indistinguishable from magic.

• Stability AI was released in August 2022. Stability AI differentiates itself from competitors by not censoring the user’s creation.

Stability AI (SAI) was co-founded in 2020 by Emad Mostaque, who earned a master’s degree at Oxford University in mathematics and computer science. After a stint as an analyst at several different hedge funds, Mostaque decided to switch gears and pursue his interest in AI. Mostaque provided the initial funding but soon found the company awash in venture funding, giving SAI a valuation of approximately $1 billion. With SAI, artificial intelligence moves beyond analytics and becomes a creator. In order to create an image with SAI, a creator simply types descriptive text into the DreamStudio, and an image slowly appears.

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Vertex Brings Simplicity to Computer Vision, but Computer Vision Still Needs Additional Technology

Principal Analyst, Advanced Analytics

Summary Bullets:

• Machine vision is critical to future-facing products such as self-driving vehicles and delivery robots. Developing a vision-enabled machine is difficult and expensive.

• Google’s Vertex AI Vision will allow companies to build machine vision applications that can be customized to perform a specialized task.

In the summer of 1966, summer students at MIT were tasked with creating a visual system. The story was certainly true, but time distorted the event. The “summer vision project” became an urban legend often told by computer vision scientists to demonstrate how the project participants, who thought they could come up with a prototype by the end of summer, underestimated the project’s complexity.

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Cybersecurity Workforce Gap Leaves Many Organizations Underprotected

Amy Larsen DeCarlo – Principal Analyst, Security and Data Center Services

Summary Bullets:

• (ISC)² reports that while big gains have been made in hiring cybersecurity professionals around the world in 2022, the number of unfilled positions have expanded dramatically.

• Nearly 70% of the 11,779 professionals surveyed for the study say understaffing made their organizations vulnerable.

With the volume of threats on a seemingly endless upward trajectory, awareness of how critical it is to have effective security technology and personnel in place has been a long-time board-level concern. Unfortunately, lack of resources, particularly of the human variety, has plagued the security industry for years. Despite some major efforts across industries to bring in more security talent, there are still major gaps in coverage. In its 2022 Cybersecurity Workforce study, the non-profit security professional’s organization (ISC)² report an 11.1% increase in the number of security professionals in the workforce globally. This represents an addition of 464,000 security staff in the last year. Unfortunately, demand is outstripping supply. The number of unfilled IT security positions has more than doubled to a 26.2% increase in the last year, which translates to more than 3.4 million vacant spots.

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Artificial Intelligence Has Its Day(s) in Court

Principal Analyst, Advanced Analytics

Summary Bullets:

• In 1950, mathematician Alan Turing published “Computing Machinery and Intelligence.” The document outlines the possibility of intelligent machines that could think and eventually attain consciousness.

• Turing’s paper has generated a debate that is ongoing and is at the heart of current litigation that will likely be decided by the US Supreme Court.

In July 2019, Stephen Thaler, CEO of Imagination Engines Incorporated (IEI), filed two patent applications with the US Patent and Trademark Office (USPTO), listing an artificial intelligence (AI) program as the inventor on both applications. The IEI’s AI system is known as the Device for the Autonomous Bootstrapping of Unified Sentience (DABUS). According to IEI’s patent applications, DABUS invented a flickering light that mimics neural activity and a fractal drink container that allows robots to improve its grip. Not surprisingly, IEI’s website states that the company is “ushering in the dawn of conscious computing” and lists several high-profile companies such as General Electric, Boeing, and Raytheon as well as branches of the US Defense Depart.

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Optelos Brings AI and Digital Twinning to the Sky

Principal Analyst, Advanced Analytics

Summary Bullets:

• Businesses depend on infrastructure to deliver energy, communications, and related services. Regular inspections of infrastructure are critical to maintaining a consistent supply.

• Optelos software utilizes the drone camera, providing actionable insights for the inspection of infrastructure such as damaged insulators in the electrical grid.

Asset inspections represent a significant cost for companies involved in industrial processes. According to GE Capital, on a worldwide basis, companies and governments spend $40 billion per year on asset inspections. Historically, inspecting and auditing infrastructure involves placing employees in dangerous places such as chemical refineries or underground ventilation shafts. Utilizing drones or unmanned aerial vehicles (UAVs) removes the injury risk to employees who no longer need to be exposed to site-specific dangers. This reduces the likelihood of serious injury to workers still using traditional inspection methods that require the inspection team to be physically present.

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ASEAN 5G Q3 2022 Round-Up

A. Amir

Summary Bullets:

• Carriers continue to expand their partner ecosystem with players across the technology stacks to enhance their end-to-end 5G solution capabilities.

• These initiatives will strengthen providers’ mind share and enable them to capture the early market opportunity through use case co-creation and commercialization.

The previous quarter saw wider partnerships between carriers and IT providers to further expand their enterprise 5G initiatives including AIS with Singtel and NCS, Maxis with HPE, M1 with Accenture, Celcom with HeiTech and IOH with Tech Mahindra (for more, please see ASEAN 5G Q2 2022 Roundup: Wider Partnerships Between Carriers and IT Providers, August 3, 2022). In Q3 2022, ASEAN carriers continued to expand their partnerships with leading technology players to launch innovation facilities and drive industry collaborations with enterprises across different verticals. This includes Singtel and Intel’s partnership on MEC Incubator, AIS and ZTE’s collaboration on 5G Center and Maxis’ wider 5G Alliance. Continue reading “ASEAN 5G Q3 2022 Round-Up”

Considerations for Telecom Operators to Tackle Telecom Fraud

R. Muru

Summary Bullets:

• Telecom operators need to focus upstream on the network by strengthening their ‘know your customer’ (KYC) processes, focusing on incident reduction, and reducing illegal network entry.

• Network heads need to devise innovative measures utilizing fraud analytics on call data and fraud scenarios and implementing third-party tools with automation and machine learning.

The Impact of Telecom Fraud on Operator Revenues
In terms of figures, organizations like the Communications Fraud Control Association (CFCA) have estimated total global telecom revenues to be in the $1.8 trillion region in 2021, with telecom revenue loss due to fraud to be estimated at 2.22%, resulting in $39.89 billion losses. With this in mind, telecom fraud is a major issue for telecom operators.

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US and European Operators See Private Cellular Network Traction

Kathryn Weldon – Research Director, Business Network and IT Services – Americas

Summary Bullets:

• GlobalData’s new report (please see ”Private LTE/5G Network Services”) profiles AT&T, Verizon, T-Mobile, Vodafone, Orange, Deutsche Telekom, Telefónica, and BT. These operators announced new wins/deals and diverse technology and use case-specific alliances over the last six months.

• Announcements disclose not only the expanded use of private cellular by customers, but also plans to deploy 5G more widely, leverage technologies such as AR/VR and edge, and to deploy low-latency applications.

Private LTE/5G network services are offered by leading mobile operators and are aimed at business customers looking for dedicated connectivity, security, and data privacy combined with the flexibility of cellular technology and its support for advanced use cases within industrial manufacturing sites and other geographically constrained environments such as utilities, mines, ports, and campuses. Many of these businesses are leveraging private 4G; others are deploying or planning to use 5G to take advantage of its high speeds and low latency, often in combination with edge computing. Private 5G is also positioned as a follow-on and/or complement to in-building/campus WiFi networks. Leading mobile operators are gaining new customers from private networks and anticipate substantial future revenues for connectivity, as well as value-added services such as design, testing, proofs of concept, integration, application enablement, edge computing, and ongoing management. According to the Global Mobile Suppliers Association, there are 889 commercial deployments of private cellular networks globally, including only one deployment per customer per country.

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What the UK Economic Rollercoaster Might Mean for Enterprise Telecoms

R. Pritchard

Summary Bullets:

• Reaction times to extraordinary events have improved, but the economic crisis is different as interest rates are rising with the potential of exposing under-performers.

• ‘Zombie’ service providers and ‘zombie’ customers will be exposed, leading to supply-side consolidation and increased competition for a smaller base of corporate and SME business.

Since the ‘mini budget’ of September 23, 2022, things have become extra-extraordinary in the UK with billions of pounds being thrown around to counteract the resultant economic impacts and to protect citizens from the knock-on effects of Russia’s war in Ukraine. While the general public worries about paying mortgages, the rising daily cost of living, and global instability, telecoms service providers must plan for a range of potential future scenarios and outcomes and develop ‘what if?’ thinking in response to evolving market circumstances.

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