Enterprise Mobility Services on the Rise Energized by 5G, Private Networks, and Sustainable Device Lifecycle Management

Kathryn Weldon – Research Director, Business Network and IT Services – Americas

Summary Bullets:

• GlobalData’s report on global enterprise mobility services highlights a dynamic market. After several years in which offerings such as unified endpoint management and telecom expense management had commoditized and remained static, 2022 was an encouraging year.

• 5G services, edge computing, fixed wireless access, mobile private networks, and a sustainable spin on device lifecycle management were among the key enhancements.

2022 stood out as a time when new connectivity options became more widely available, including public and private 5G; edge computing for low latency and workload optimization began to bear fruit; integration of wireline security operations with unified endpoint management (UEM) became more commonplace; new initiatives were launched linking sustainability with device lifecycle management, and fixed wireless access (FWA) for businesses gained traction. Mobile private networks also continued to gain traction with new reference customers, use cases, and vertical opportunities.

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ChatGPT Bucks the Trend Toward More Responsible AI

R. Bhattacharyya

Summary Bullets:

• The enterprise AI community has embraced the trend toward more ‘Explainable AI,’ which enables users to understand the degree to which various factors impact a model’s output.

• ChatGPT’s inability to provide its sources of information flies against organizations’ desire to embrace ‘Responsible AI’ to promote greater adoption of the technology.

ChatGPT is impressive. The app can research, write, and even weave a narrative, performing tasks that we used to think were so uniquely human that they couldn’t be done well by a computer. However, it is doing them so well that it is often difficult, if not impossible, to determine whether the output is prepared by a human or an algorithm, or whether it’s fact or fiction. And therein lies the problem.

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Digital-First Customer Experience Adds the Next Layer of Intelligence in Customer Contact

G. Barton
G. Barton Research Director

Summary Bullets:

  • Enterprises should consider the digital-first customer experience as a central pillar of their transformation strategies building on the work of omnichannel.
  • Artificial intelligence (AI) and machine learning (ML) tools can unlock greater value, reduce costs, and improve the customer journey.

The internet and smartphone have driven a phenomenal pace of change in the way that customers interact with businesses since 2008. Multichannel evolved to accommodate the new channels of contact such as instant messaging, SMS, social media, and mobile apps that have become available to customers alongside voice.

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TPG is in a More Perilous Place following ACCC’s Axing of Network Sharing Deal

M. Rogers

Summary Bullets:

• Following the Australian Competition and Consumer Commission’s (ACCC) decision to oppose the Telstra TPG network sharing agreement, TPG should be more concerned about its strategic importance.

• While impact to Telstra would be limited, TPG faces setbacks to its enterprise growth strategy in FWA, 5G SD-WAN, private cloud, and overall pricing strategy.

In February of 2022, Telstra and TPG entered into a ten-year network sharing agreement, subject to regulatory approval. However, nearly one year later, the ACCC has rejected the deal on anti-competitive grounds. The agreement would have seen Telstra grant TPG use of 3,700 Telstra mobile sites in regional and rural Australia, allowing TPG to enter new markets and moving its overall population coverage from 96% to 99%. Meanwhile Telstra would have been gained access to some of TPG’s spectrum for 4G and 5G services, boosting overall network capacity.

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The New Age of Developers—Written by ChatGPT

C. Dunlap
Research Director

Summary Bullets:

• ChatGPT makes its case for how it helps developers write better apps

• Despite its staggering AI chatbot innovation of its most recent version, ChatGPT lacks the human connection—and perspective

I took my boss’s advice and instructed ChatGPT to write a blog for me on how the prototype AI chatbot will significantly improve developers’ careers. It provided an adequate description of how the technology enhances the app development process based primarily on customer service use cases. I also learned a little more about natural language understanding (NLU).

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Amazon SageMaker Launches Geospatial Tools for Multiple Use Cases

B. Valle

Summary Bullets:

• AWS has launched the preview release of new geospatial tools that will help SageMaker to compete in the market of geospatial and AI applications.

• Enterprises can now access and share geospatial data in more user-friendly formats, such as through APIs. This means that developers without a technical background in geospatial data can deploy applications in different industries.

AWS recently launched the preview release of Amazon SageMaker‘s new geospatial capabilities. The announcement is significant because it is the first time that the cloud computing giant adds geospatial tools to its ML platform, although last year saw the release of Amazon Location Service. That solution already helped developers add location functionality to their applications, visualize maps, search points of interest, optimize delivery routes, track assets, and use geofencing to detect entry and exit events in a defined geographical boundary.

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Malaysia Enterprise Telecom Update Q4 2022 – Stronger Vertical Play, Wider Enterprise 5G Development

A. Amir

Summary Bullets:

• Leading enterprise telcos, TM and Maxis, continued to build their capabilities with vertical solutions and enterprise 5G.

• While Celcom and Digi added various new capabilities in their enterprise ICT portfolio, the merger could slow down their growth momentum.

Malaysian telcos ended 2022 with several new initiatives in Q4 2022 after a slow development in the previous quarter (for more, please see Malaysia Enterprise Telecom Update Q3 2022 – Slower Development but Steady Performance, October 31, 2022). Telcos continued to expand their vertical capabilities through collaborations with industry players. Besides this, 5G commercial availability and the Celcom-Digi merger will also accelerate the enterprise ICT development in the country, but it could also change the market landscape.

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ASEAN 5G Q4 2022 Round-Up: Wider Industry Collaborations, Private Network, and Sustainability

A. Amir

Summary Bullets:

• ASEAN telcos continue to expand their industry collaborations and private network launches to explore market opportunities and monetize their 5G investment.

• Some telcos have started considering 5G green technologies to reduce their carbon emissions and enhance their solution proposition with sustainability messaging.

In Q4 2022, Indonesian telcos are entering the next phase of the 5G development with wider industry collaborations whereas Malaysian carriers have finally launched their services but still focusing on consumers (for more, please see 5G is Finally Available in Malaysia, So What’s Next for Telcos?, December 7, 2022). Meanwhile, telcos in more advanced markets are shifting gears with more advanced initiatives including private 5G networks and ESG.

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