Enterprise Mobility Services on the Rise Energized by 5G, Private Networks, and Sustainable Device Lifecycle Management

Kathryn Weldon – Research Director, Business Network and IT Services – Americas

Summary Bullets:

• GlobalData’s report on global enterprise mobility services highlights a dynamic market. After several years in which offerings such as unified endpoint management and telecom expense management had commoditized and remained static, 2022 was an encouraging year.

• 5G services, edge computing, fixed wireless access, mobile private networks, and a sustainable spin on device lifecycle management were among the key enhancements.

2022 stood out as a time when new connectivity options became more widely available, including public and private 5G; edge computing for low latency and workload optimization began to bear fruit; integration of wireline security operations with unified endpoint management (UEM) became more commonplace; new initiatives were launched linking sustainability with device lifecycle management, and fixed wireless access (FWA) for businesses gained traction. Mobile private networks also continued to gain traction with new reference customers, use cases, and vertical opportunities.

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ChatGPT Bucks the Trend Toward More Responsible AI

R. Bhattacharyya

Summary Bullets:

• The enterprise AI community has embraced the trend toward more ‘Explainable AI,’ which enables users to understand the degree to which various factors impact a model’s output.

• ChatGPT’s inability to provide its sources of information flies against organizations’ desire to embrace ‘Responsible AI’ to promote greater adoption of the technology.

ChatGPT is impressive. The app can research, write, and even weave a narrative, performing tasks that we used to think were so uniquely human that they couldn’t be done well by a computer. However, it is doing them so well that it is often difficult, if not impossible, to determine whether the output is prepared by a human or an algorithm, or whether it’s fact or fiction. And therein lies the problem.

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