NTT and VMware’s Partnership Demonstrates Need for Partnership in Edge Services Delivery

J. Marcus

Summary Bullets:

• NTT and VMware integrated their respective private network and edge compute offerings – both were originally launched in 2021 – to offer the new Edge-as-a-Service.

• The partners will go to market jointly and coordinate sales, marketing, and customer co-innovations, with NTT delivering the managed service across its global footprint.

NTT Ltd. and VMware launched Edge-as-a-Service, a fully managed edge compute platform that runs on the Intel network and edge infrastructure and is complemented by NTT’s existing private LTE/5G offering based on technology from Celona. NTT is using VMware’s Edge Compute Stack, an integrated virtual machine (VM) and container-based stack to help organizations modernize and secure edge-native apps close to end users, while VMware – despite already offering a private cellular connectivity platform built on components from Druid Software and ASOCS – is now adopting NTT’s Private 5G as part of its edge solution.

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Slack Reinforces Its Focus on Productivity with the Announcement of Slack Canvas

G. Willsky

Summary Bullets:

• Slack Canvas fulfills the truest potential of hybrid work tools – increasing productivity.

• Productivity has been a focal point at Slack, and that places it in an enviable position.

Slack has announced Slack Canvas, which is scheduled to launch in 2023. Slack Canvas supplements channels, which are the centerpiece of the Slack platform. Slack defines channels as repositories that centralize people, information, and tools, thus facilitating collaboration. Any channel can have a dedicated, customizable canvas associated with it. Canvases provide a permanent place to organize and store resources that can be shared with and updated by a team.

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Airtel and IBM Bring Complementary Assets to Deliver 5G-Capable Edge Computing

S. Soh

Summary Bullets:

• IBM and Bharti Airtel announced their intent to deploy Airtel’s edge computing platform in India, which will include 120 network data centers across 20 cities.

• This is a positive development for both firms, but there is still work to be done in educating the market, co-developing solutions with customers, and expanding the partner ecosystem.

Airtel’s edge computing platform delivers a hybrid environment based on IBM Cloud Satellite and Red Hat OpenShift; the business value is significantly enhanced when combined with 5G. Maruti Suzuki India intends to use the edge platform to increase accuracy and efficiency for quality inspections on the factory floor. Through Airtel’s 5G connectivity and IBM’s secured edge computing, enterprises can deploy and manage workloads in near real-time.

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RingCentral’s ‘Customer Service Essentials’ Allows Smaller Businesses to Test the Contact Center Waters

G. Willsky

Summary Bullets:

• Customer Service Essentials reflects a growing propensity among vendors for combining contact center and unified communications capabilities in a single offer.

• Customer Service Essentials lets smaller businesses dip their toe in the contact center waters, but it is merely a pricing bundle at its core.

RingCentral recently launched Customer Service Essentials, a contact center offering targeted at the small office/home office (SOHO) and small business markets. Customer Service Essentials bundles RingCentral’s flagship ‘MVP (Message, Video, and Phone)’ offer and Live Reports, which provides real-time call center performance data.

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AWS’ Private 5G Service Hits the Market with a Big Asterisk

Amy Larsen DeCarlo – Principal Analyst, Security and Data Center Services

Summary Bullets:        

• Eight months after AWS announced it was bringing a private 5G service to market, the solution is now generally available in select AWS regions.

• The AWS Private 5G service comes with a big, carrier-style caveat at launch; it only supports 4G LTE with 5G coming sometime in the future.

After announcing it in December 2021, Amazon Web Services (AWS) has now rolled out its AWS Private 5G service to a wider prospect pool, but without 5G support. The misleading branding of the service will no doubt cause confusion, particularly given the fact that AWS hasn’t specified when support for 5G will be available.

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Executive Departure Adds More Uncertainty to Broadcom’s VMware Acquisition

S. Schuchart

Summary Bullets:

  • Tom Krause is leaving Broadcom to become CEO of Citrix-Tibco, increasing tensions around the planned acquisition of VMware.
  • Broadcom CEO Hock Tan is taking over the Broadcom Software division, but there may be a chance that VMware’s leadership team could run the division if the acquisition closes.

The latest chapter in the saga of Broadcom’s quest to buy VMware sees the architect and face of the deal, Broadcom Software President Tom Krause, leaving Broadcom to become CEO of Citrix-Tibco. For fans following along at home, Citrix was purchased by private equity firms Vista Equity Partners and Elliott Investment Management that plan to merge Citrix with Tibco. The merger of those two is much like the purchase of VMware by Broadcom – a move with very few synergies that leaves everyone scratching their heads and wondering why. It seems as if the thought process is that any software company can be merged with any other… because they are all software, right?

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DevSecOps is Now Ops’ Greatest Digitization Challenge

C. Dunlap

Summary Bullets:

  • DevSecOps’ barriers to adoption include culture clashes between teams and technical challenges.
  • Emerging tools are beginning to appear among traditional platform providers and startups.

The move to microservices-based apps has unleashed a flood of new DevOps and GitOps platforms in recent months aimed at helping enterprise operations and developer teams create continuous integration and continuous development pipelines for streamlining the deployment of advanced apps within complex processes. Efforts to spin off new app architectures, including Kubernetes clusters, require configurations between networking, security, and provisioning of computing. This need involves the developer as part of a ‘shift left and GitOps’ movement taking place over the past 18 months, spurred by the need to automate continuous delivery and operations of apps and infrastructure. However, progress toward this effort has been slow.

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MuleSoft Conference Touted Integration but Downplayed API Security

C. Dunlap

Summary Bullets:

  • MuleSoft Connect delivered on Dreamforce promises made in late-2021.
  • MuleSoft executives missed the opportunity to provide thought leadership on API security and DevSecOps.

Salesforce’s notable integration business, MuleSoft, used its annual conference this week to deliver on the general availability of its Dreamforce announcements made in late-2021. While this week’s recap around intelligent automation, robotic process automation (RPA), pre-built connectors/accelerators, low-code, and collaboration was short on new technical updates, the company achieved its purpose of highlighting the importance of MuleSoft’s highly coveted integration and application programming interface (API) management technology for helping global companies, big and small, accomplish digitization.

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Microsoft Updates Its Responsible AI Standard And Adjusts Its Portfolio

Principal Analyst, Advanced Analytics

Summary Bullets:

• Artificial intelligence (AI) is not an infallible process that resides on the computing equivalent of Mt. Olympus. AI results can contain bias or be misinterpreted, and companies need to put guardrails in place to prevent misuse.

• Microsoft decided to remove several products that could be used to manipulate information negatively. This will improve trust and accountability in the use of AI.

AI has already made a positive impact in a wide variety of fields, including businesses, science, and financial markets. Eventually, AI’s impact will influence every facet of daily life by increasing factory efficiency, solving complex problems, and improving the overall quality of life. However, in order to realize this future state, it is essential that the AI software that will control humanity’s critical systems be deployed in a manner that will impact life in a positive manner.
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Google Cloud Launches New Subsidiary Catering to Government Clients

Amy Larsen DeCarlo – Principal Analyst, Security and Data Center Services

Summary Bullets:

• A bit late to the enterprise party, Google Cloud is looking to play catch up on the government front with a new public sector business.

• The business will operate autonomously while selling the full suite of Google products.

Looking to capture a bigger share of the public sector IT sales and challenge fellow hyperscale rivals Amazon Web Services and Microsoft Azure, Google Cloud is launching a separate subsidiary to serve US government clients, which will have its own separate board of directors to be named later. The Google Cloud Public Sector arm will sell the full suite of Google services, including cybersecurity solutions to federal, state, and local government entities. Will Grannis, Google Managing Director and Chief Technology Officer, will oversee the new business at launch until a permanent CEO is named. Lynn Martin, a Google vice president, will head the US Public Sector sales organization.

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