Superstorm Sandy Reinforces the Need for Business Continuity Planning

Cindy Whelan
Cindy Whelan

Summary Bullets:

  • The arrival of yet another devastating storm reinforces the need for business continuity features.
  • Business customers need to have a clear understanding of their carrier’s internal architecture for redundancy; they should also take secondary steps for further assurance of continuity.

In my August 28 blog, “UCaaS Can Be a Lifesaver in a Disaster,” I discussed the need for customers to have a clear understanding of their service providers’ business continuity features.  When I wrote that article, nobody had any idea that a storm on the scale of Sandy, which ravaged the Mid-Atlantic seaboard, was on the horizon.  Of course, the first and most important thing in these situations is the protection of family and loved ones.  This was a storm like nothing else in recent history in the region, leaving devastation in its wake. Continue reading “Superstorm Sandy Reinforces the Need for Business Continuity Planning”

What’s Next for UC and Virtualization Software in Private Clouds

Brian Riggs
B. Riggs

Summary Bullets:

  • How UC software deployed in private clouds will change
  • What will change: Support for multiple hypervisors, a variety of server hardware, and advanced management features

Continuing on the topic of unified communications and virtualization from my previous IT Connections blog, UC solutions’ support for server virtualization is facilitating their deployment in private cloud environments. This has taken the form of Cisco, Siemens Enterprise, Mitel, and others adding support for VMware vSphere on their various UC and contact center platforms, while Avaya supports Citrix XenServer. This luxury of vendors being able to pick and choose which server virtualization platform they support is likely to be short-lived. Their widespread support for VMware vSphere is understandable. VMware commands a large share of the market, so choosing to support VMware means that a large number of enterprises will be able to deploy UC software in data centers. However, VMware is not the only game in town and not all enterprises have standardized on it. As a result, developers of UC solutions will soon need to support other hypervisors as well. Microsoft is ahead in this particular game. When Lync was launched early this year, it included support not only for Microsoft’s Hyper-V hypervisor, but also for VMware and Citrix hypervisors.
Continue reading “What’s Next for UC and Virtualization Software in Private Clouds”