UC Hanging On Users’ Permission

M. Halama
M. Halama

Summary Bullets:

  • User adoption challenges UC deployments.
  • Permission by presence status fits some corporate cultures but clashes with others.

Customers and providers of UC services cite low adoption and usage by end users as challenging.  Both buyers and providers of UC services have a stake in encouraging end users to adopt UC services; once demanding UC projects have been rolled out, finance directors are keen to see some sorts of return on investment.  Some UC features fare better than others (typically telephony gets high use) and they vary from user to user, but the power of ‘presence status’ to give contact permission can both deter and appeal to users. Continue reading “UC Hanging On Users’ Permission”