UCaaS Can Be a Lifesaver in a Disaster

C. Whelan

Summary Bullets:

• Marketing for cloud-based communications solutions often emphasizes cost savings and features more than business continuity and disaster recovery.
• Customers need to understand how carriers will ensure their services remain functional when a disaster strikes.

2012 is not even close to finished, but it has already been a tough year so far for the U.S. in terms of natural disasters.  Violent storms in the Eastern U.S. left thousands of people without power for weeks, even taking out 911 services in some locations.  Wildfires have raged in the West, and just in time for hurricane season, Isaac now threatens the Southern U.S.  These events highlight the need for businesses to have a business continuity and disaster recovery plan in place to ensure that in the event of a natural disaster, they can come back up to speed as quickly as possible.