What Should Enterprises Look for in a Managed Services Provider?

Gary Barton – Analyst, Business Network and IT Services

Summary Bullets:
• Technology complexity and skills shortages are leading more enterprises to look towards managed network and security solutions

• Enterprises should look for flexible, reliable providers who can offer a full range of managed and professional services from day zero to day two

GlobalData’s conversations with enterprises over the last two years have highlighted a growing trend towards managed network services – a trend that is borne out by GlobalData’s Market Opportunity Forecasts. This trend is true even among large and multinational enterprises in the US who have traditionally favored a DIY approach. Enterprises have indicated multiple reasons for this move, primary among which are complexity and skills shortages.